Terms & Conditions
Wood Hood Terms & Conditions
PLEASE NOTE: We recommend installing the liner/blower before mounting the product on your wall. Failing to do so may result in a difficult installation.
KCA is not a contractor and does not perform or arrange the installation of any products it sells.
All sizing must be verified by the buyer. KCA takes no responsibility for in-home measurements. It is the buyer's responsibility to confirm dimensions before the order is shipped. The buyer is responsible for shipping costs in case of returns not related to product damage, including both delivery to and return from the buyer.
IMPORTANT STAIN INFORMATION: KCA is not liable for improper staining or painting methods used to finish a raw hood. For best results, we recommend a professional-grade, spray-on finish such as pre-catalyzed lacquer from brands like Gemini, Mohawk, ML Campbell, or Acroma Pro.
PLEASE NOTE: Using wiping stains (e.g., Minwax) is discouraged and will void the product warranty. These stains can produce inconsistent results due to natural wood characteristics like filler, pin nails, knots, mineralization, and variable graining—none of which are considered defects.
Before applying any stain or finish to an unfinished hood, we advise consulting a professional finisher or contacting KCA's team for guidance at (470) 359 7591.
Returns are handled on a case-by-case basis. Most items may be returned if they are in original condition and packaging, subject to a 25% restocking fee and return freight charges. Please measure carefully.
Custom or made-to-order products are non-returnable and non-cancellable.
All wood hoods, metal hoods, and accessories are shipped via common carrier with standard residential curbside delivery for items over 50 lbs. Products are not delivered inside the home. The buyer must verify box count before signing the bill of lading. Inspect the pallet before signing. If it appears tampered with, sign as: "Possible damage, subject to inspection" and note the reason. Visible damage must be noted before signing. Buyers must open and inspect all merchandise within 5 days of delivery and report concealed damage to the carrier within that period. KCA may assist with claims but is not responsible for filing or collecting them.
KCA is not responsible for delivery delays caused by events beyond its control such as natural disasters, strikes, accidents, or scheduling failures. Claims for delays, loss, or damage during transit must be made with the carrier. KCA will assist when possible. The most common delivery delay is failing to schedule an appointment with the carrier. Please ensure prompt coordination.
KCA is not liable for contractor fees due to damaged shipments, replacements, or missed installations.
Installation constitutes full acceptance of the product. No claims or returns are accepted after full or partial installation unless related to warranty issues. Veneer failure claims will be evaluated individually.
For local pickups, the buyer must bring an adequately sized vehicle and protective blankets. KCA staff will bring the hood to the vehicle but will not load it.
The customer is responsible for ensuring compliance with all building codes. Working with a professional is recommended.
Prop 65 Warning applies.
Custom Color Match Terms & Conditions
Provide your paint sample on a flat, smooth, 3x3-inch piece of wood.
We only match solid paint colors. We do not match stains, tile, high-gloss finishes, toe kicks, or multicolor samples.
If your sample cannot be matched, we will notify you and offer a full refund.
Lead time starts upon receipt of your sample and is currently 30–35 business days.
Original color samples can be returned upon request.
For touch-up paint, contact us within 4 weeks of delivery. Your color formula is stored for this period.
KCA Website Terms & Conditions
Welcome to KCA. These terms and conditions govern the use of KCA's website.
KCA is located at: 7830 Commerce Drive, Denver NC – 28037, United States.
By using this site, you agree to the terms in full. If you do not agree, please discontinue use.
"Client", "You", and "Your" refer to the website user. "Company", "We", "Our", or "Us" refer to KCA.
Use of this website and services is subject to applicable U.S. laws.
Cookies
We use cookies to enhance user experience. By using our website, you consent to this usage in accordance with our privacy policy.
Intellectual Property
Unless stated otherwise, KCA and its licensors own all intellectual property on the site. You may view and/or print pages for personal use only.
You may not:
- Republish or redistribute content from kcawoodhoods.com
- Sell, rent, or sub-license content
- Reproduce or duplicate material for commercial use
Linking to Our Website
Organizations like government agencies, search engines, and news outlets may link to our homepage without prior written approval. Others may request permission by emailing with relevant details. Approval is at our discretion.
Approved links must:
- Not be misleading
- Not falsely suggest sponsorship
- Fit the linking context
No use of the KCA logo or media is allowed without a trademark license agreement.