Refund policy

Premium Freight Delivery (LTL)

Due to the substantial size and premium nature of our range hoods, all residential shipments are handled via specialized LTL (Less-Than-Truckload) freight rather than standard couriers. To ensure a smooth experience, our freight partner will contact you directly a day in advance to schedule a dedicated delivery window. Please note: Scheduling this appointment is required for your item to be dispatched.

This is a curbside delivery service. We kindly ask that you prepare to receive the item outside your home. Upon arrival, please carefully inspect the packaging and craftsmanship, note any transit damage directly on the Bill of Lading, and safely transfer the piece into your space.

Craftsmanship & Lead Times

Every KCA piece is a testament to meticulous woodworking.

  • Standard Bespoke Manufacturing: Please allow 20–24 business days for custom production.

  • Priority Craftsmanship (Rush): Expedited production is available in approximately 15 business days.

  • Curated In-Stock Collection (Warehouse Sale): Pre-crafted inventory ships directly from our warehouse within 2 business days.

  • Transit Time: Please allow up to 7 business days for specialized freight transit.

Orders & Returns (Siparişler ve İadeler)

Order Modifications & Cancellations

 If you need to discuss your vision or have questions about your order, our dedicated team is available at (470) 359-7591. Please be advised that once your item has departed our workshop, the order cannot be canceled. In such cases, we ask that you receive the delivery and initiate our standard return protocol.

Our Return Policy

  • Custom & Bespoke Orders: As our custom hoods (including specific color-matched and made-to-order dimensions) are tailored exclusively for your kitchen, they are non-returnable. However, should your piece arrive with documented freight damage (noted on the Bill of Lading upon delivery), we will gladly craft and expedite a complimentary replacement.

  • Standard/Non-Custom Items: Unmodified items in flawless, like-new condition with their original packaging may be returned within 30 days of receipt. Return freight arrangements and expenses are the responsibility of the client. Upon careful inspection at our facility, a full refund of the purchase price will be issued.

  • Installation & Alterations: Returns cannot be accepted if the product has been modified or if an installation attempt has been made.

  • Unfinished/Raw Wood Hoods: If you have selected an unfinished piece, we highly recommend consulting a finishing professional or contacting us at (470) 359-7591 for guidance. Standard consumer-grade finishing supplies may not yield the premium result your kitchen deserves.

  • In-Stock/Warehouse Items: These select items are sold as-is. Returns are only honored for documented transit damage. Any pre-existing character marks or imperfections are transparently noted on the product page prior to purchase.