Terms of service

OVERVIEW

This website is operated by KCA Products LLC. Throughout the site, the terms “we”, “us” and “our” refer to KCA. By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. INSTALLATION & MEASUREMENTS

  • Professional Installation: KCA is not a licensed contractor and does not offer installation services. All installation responsibilities and associated costs lie with the buyer. To simplify installation, we strongly advise installing the blower before mounting the hood.

  • Sizing Responsibility: Buyers are responsible for verifying all measurements prior to placing an order. KCA is not liable for incorrect in-home measurements.

  • Code Compliance: It is the buyer’s responsibility to ensure all products comply with local building and inspection codes.

2. FINISHING & WARRANTY GUIDELINES

  • Professional Finishes: For optimal results on unfinished products, we recommend professional-grade spray-on finishes (e.g., pre-catalyzed lacquer from Gemini, Mohawk, or ML Campbell).

  • Prohibited Stains: The use of wiping stains (e.g., Minwax) is discouraged and will void the product warranty. Natural wood features like filler, knots, and grain variations are not considered defects.

  • Acceptance: Installation of the product signifies full acceptance. No claims or returns will be honored after partial or full installation.

3. SHIPPING & FREIGHT DELIVERY (LTL)

  • Curbside Delivery: Products over 50 lbs are shipped via common carrier (LTL) with curbside delivery only. Drivers will not bring items inside your home.

  • Inspection Protocol: Upon delivery, you must inspect the pallet and box count before signing the Bill of Lading (BOL). If damage is suspected, you must sign the BOL as “Possible damage, subject to inspection” and note the specific reason.

  • Concealed Damage: Buyers must inspect all items within 5 days of delivery and report concealed damage directly to the carrier.

  • Delivery Delays: KCA is not liable for delays caused by external factors (weather, strikes, carrier issues). Contractor fees resulting from delays or missed installation schedules are not reimbursed.

4. RETURN & CANCELLATION POLICY

  • Case-by-Case Basis: Standard returns are subject to a 25% restocking fee plus all outbound and return freight charges. Items must be in original condition and packaging.

  • Non-Returnable Items: Custom orders, made-to-order products, and color-matched items are non-returnable and non-cancellable once production begins.

5. CUSTOM COLOR MATCH TERMS

  • Samples: Submit paint samples on a flat, smooth 3x3-inch wood piece. We only match solid paint colors (no stains or high-gloss).

  • Lead Times: Production begins once your sample is received. Standard lead time is 30–35 business days.

  • Touch-ups: Custom formulas are retained for 4 weeks after delivery for touch-up paint requests.

6. LEGAL & WEBSITE TERMS

  • Intellectual Property: All content on kcadepot.com is owned by KCA Products LLC. Reproduction without written consent is prohibited.

  • Governing Law: These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States.

  • Limitation of Liability: In no case shall KCA, our directors, or employees be liable for any injury, loss, or consequential damages of any kind arising from your use of the service or products procured.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@kcadepot.com.

KCA PRODUCTS LLC

Address: 2513 Royal Place, Tucker, GA 30084, United States

Phone: (470) 359-7591

Email: info@kcadepot.com